Frequently Asked Questions & Policies
What Are Your Sustainability Practices?
At Cherry & Chisel, our commitment to sustainability goes beyond words to tangible actions. We embrace a "zero-waste" philosophy, ensuring that every piece of material has a purpose. While our wood shop requires electricity, we take pride in being situated in Sandy Spring, MD where our emissions remain significantly below the national average. Recognizing the environmental impact of finishing processes, we opt for a VOC-free hard-wax hand-rubbed finish. This plant-based, durable solution not only upholds our eco-conscious values but also ensures the well-being of both individuals and the environment.
When Can I Expect To Receive My Order?
Since all our furniture is handcrafted to order, please allow 3-5 weeks for production, and an additional week or two for delivery. Contact us if you need expedited production for a fee, which depends on how busy we are and how quickly you need your product.
How Does Shipping Work?
For smaller items (cutting boards, side tables) we are usually able to parcel ship, via UPS. You’ll be able to track them via your order confirmation, and standard transit time is 3-5 business days. For larger items our standard shipping is via private van delivery or via local pick-up.
Is It Possible To Expedite My Order?
We offer expedited production for a fee, depending on how busy we are. Contact us with the details of what you’d like to order, and how soon you need it.
Where Is Your Furniture Made?
We make all our furniture from start to finish in-house, at our small production wood shop Sandy Spring, MD.
Is There Any Maintenance Required To Keep The Wood Looking Fresh? What Type Of Finish Do You Use On The Wood?
We use a natural, VOC-free hardwax oil on all our furniture. It is extremely durable, and user-friendly. There are two products I would recommend for maintenance, although only on an “as-needed” basis. First: soap. We sell concentrated soap specifically designed for use with our finished furniture, and it really is amazing. Just mix it into a squirt bottle with water and clean as needed. If, after a few years, you feel like you would like to refresh your furniture to make it have that new sheen again, I recommend this maintenance oil. Just wipe it on, and gently buff it off. It will dry within a few hours, leaving your furniture looking brand new!
How Are Your End Grain Cutting Boards Made And How Should They Be Maintained?
Process: first we glue together select strips of premium hardwood, which is then cut into strips again and rearranged into a new pattern exposing the end grain. We then sand the board using progressively finer grits of sandpaper for a smooth finish. Finally, we treat the board with food-grade mineral oil and beeswax blend.
Maintenance and Care: simply wipe with a damp cloth. Occasionally clean with soap and water, then reapply food-grade mineral oil to keep it conditioned. Applying a beeswax blend is also recommended for added care.
What Is Your Return Policy?
We have a 14-day refund policy. You can request a refund within 14 days of receiving your item. To be eligible, the item must be in its original condition, and you need proof of purchase. To start the refund process, contact us at cherryandchiselww@gmail.com.
If approved, we will provide instructions for returning your package. Items returned without a refund request may not be accepted. Your refund will go back to your original payment method.
For any other refund questions, reach out at cherryandchiselww@gmail.com.